FREQUENTLY ASKED QUESTIONS
Find answers to common questions here.
Do you ship to my country?
Most likely, We ship to 27 countries around the world.
What is your refund policy?
Yes. We offer a 30 day limited warranty from the date of delivery. Please read our refund policy here.
Will it fit me well?
The TherapyWear Infrared Hoodie is one size fits most. Designed with raglan style sleeves to look great on everyone. Fits up to 3XL.
Can I wash it?
Yes. Machine or hand wash. Only wash when necessary. Wash bag and instructions included.
How long does the heating last?
The heat lasts up to 2 hours on the highest setting. Re-charge the battery provided. Heat automatically turns off after 30 minutes for safety purposes. Manually turn on for further use.
Is the battery included?
Yes. Each hoodie comes with a 35 watt 20,000 mAh rechargable USB-C power bank.
How warm is it on each setting?
The heating levels can be adjusted by pressing the NECK and/or BACK button. Each press will cycle through the temperature settings.
High (Red): 65°C/149°F
Medium (White): 55°C/131°F
Low (Blue): 45°C/113°F
Can I wear it on the plane or put it in my carry-on bag?
Yes, you can wear it on the plane. Our power bank is a lithium battery and you must keep them in your carry-on luggage.