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WE'RE HERE TO HELP
Most answers are in the FAQ below. For anything else, send us a message here and we'll reply within two business days.
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Monday to Friday, 9 am to 5 pm Pacific
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30 DAY MONEY BACK GUARANTEE
Not the right fit for you? Send it back within 30 days.
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FREE SHIPPING
To all 14 countries we ship to.
FREQUENTLY ASKED QUESTIONS
Why not just use a heating pad?
A heating pad keeps you in the chair beside the outlet, holding it in place. TherapyWear sews infrared heat into clothing and runs it from a power bank in your pocket, so the heat gets up when you do. Hope, a verified buyer: "I was always connected to my plug in heating pad... this is a million times better."
Where does the heat go?
Four zones: the back of your neck, your shoulder blades and traps, your middle back and your lower back. The NECK button runs the neck and the BACK button runs the other three together, each on low, medium or high. Run the neck alone at the desk, or both after a long shift or a cold walk home.
What is infrared heat?
Radiant heat: the kind you feel from a stone warmed by the sun, not from hot air. Carbon fiber panels give it off as soon as they warm up, so you feel it through a shirt in about 20 seconds.
Does it get hot enough?
Yes, and fast: you feel the warmth within about 20 seconds. It has three levels, 45, 55 and 65°C (113, 131 and 149°F) at the panel; start on low over a shirt and go up by feel. One buyer in Switzerland called it "shockingly warm".
Is the battery included, and how long does it last?
Yes: a removable 15,000 mAh (57.75 Wh) power bank and a USB-C to USB-C cable to charge it both come in the box. A full charge gives about two hours of heat on high, and longer on low; recharging takes 2 to 3 hours with a fast USB-C charger. The heat switches itself off after 30 minutes; turn it back on for another round.
Will it fit me?
One oversized, unisex fit with raglan sleeves, cut to fit most body types with room for a layer underneath. Our male model is 5'11" (180 cm) and our female model is 5'6" (168 cm).
What if it isn't right for me?
You have a 30 Day Money Back Guarantee. Our Returns policy has the details and how to start.
Do you ship to my country?
Shipping is free. We ship to Canada, the United States, the United Kingdom, Ireland, Germany, France, Spain, Italy, the Netherlands, Belgium, Switzerland, Norway, Australia and New Zealand. Delivery times for each country are in our Shipping policy.
Is it safe to wear?
The heat switches itself off after 30 minutes. Wear a layer underneath so the panels never touch bare skin, and never sleep with the heat on or leave it on unattended. It is not for children, and if you have a health condition or are pregnant, ask your healthcare professional first; the full list is on our Learn page.
How do I switch it on?
Plug the heating cord into the power bank in the right pocket; the power bank switches on by itself. Hold NECK or BACK on the front pocket for three seconds until it lights up red, and you'll feel the warmth within about 20 seconds. Press to change between low, medium and high, and hold to switch off.
Can I wash it?
Yes, by hand in cold water, after you unplug and remove the power bank, cap the cord and zip it into the pocket. Hang it to dry, and let it dry completely before you switch the heat on. No machine, wringing, iron, bleach or dry cleaning, and never wash the power bank.
Can people tell it's heated?
Not from across the room. The heating panels are slim and sit between the shell and the lining; the two buttons on the front pocket are the only giveaway.
Is it a good gift?
It comes in one size, so there's no size to guess, and it ships in a plain outer box with no branding. Christine S. bought one for her husband for Christmas: "He LOVED it and uses it regularly."
Can I take it on a plane?
Yes. The power bank is a 57.75 Wh lithium battery, under the 100 Wh limit airlines allow without approval. Keep it in your carry on bag, never in checked baggage.
THE PAIN RELIEF HOODIE
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